At Sargent’s Maytag, we spend hours evaluating appliances so we can give you a thorough presentation so you can make an educated decision when you buy something from us. Through our time spent repairing and evaluating appliances, we find designs and brands that do not meet our “quality” expectations, so we do not sell these appliances. Sometimes, there are some really nice appliances that we would love to sell, but the amount of service calls that we’ve had on that particular design warrants us to stop selling those models. In today’s sales environment, our way of thinking is hard to find. We have friends that are in the same sales circle that we are, that believe selling bad quality appliances isn’t always a bad thing, because they can reap the benefits through their service company when something breaks. We’re not a fan of taking advantage of our customers because we’re consumers too, and we know what it’s like to be taken advantage of or sold an item that doesn’t live up to our expectations.
Unfortunately, some of the large retailer’s goal is to sell the cheapest appliances possible. Some people are looking for cheap appliances, but the majority of people aren’t looking to replace their washer every few years. When the large retailers stock these poor designs and brands, unsuspecting customers purchase these appliances because they’re “pretty”, or have nice features like a coffee maker in your refrigerator, or a WiFi enabled dishwasher, but the appliance don’t do its main function, like cooling your food, or washing your dishes. Instead, they’re sold because the manufacturer offers kickbacks, or they are the cheapest available.
Sargent’s doesn’t sell appliances based off of any criteria other than the quality of its intended function. We sell refrigerators based off of how much ice they produce, its longevity and how well it keeps your food. We sell washing machines based off of how well it washes your clothes and how long it lasts. We sell dishwashers based off of how well it washes and dries your dishes and if it can last longer than 10 years. All of our appliance choices are intended to keep the customer up and running the longest time possible, and with the least amount of issues.
If you want to be told the honest truth, even if it hurts a little, Sargent’s Maytag is the store you’re looking for.